Sip, Savor, and Unwind your way
Residence Inn has partnered with PayRange to bring you the Self-Service Pour Bar, where your perfect beer or wine experience awaits!
Simply use your phone to seamlessly pay, verify your age, and pour your favorite drink.
Seamless sips is a swipe away
Just scan the QR code located at the pour bar and follow a one time simple two-minute process on your mobile device which includes adding your driver’s license for age verification and payment method for alcohol purchases. Once you verify your age, you won’t have to pull out your ID again.
Getting started is simple, fast, and secure.
Download App.
Add funds.
Verify age one-time.
Pay. Pour from tap!
One Age Check, Endless Access
Your ID on your phone.
Once you have successfully completed the age verification process, you won’t need to go through it again. Your PayRange account will be marked as age-verified and for future purchases, you will only need to do a biometric verification through TouchID or FaceID.
Account
To change the email address or phone number associated with your PayRange account, please email support@payrange.com. Alternatively, you can make this request directly from the PayRange app by:
1. Open PayRange app and select the Hamburger Menu bar located in the upper left.
2. Tap on “Contact Us”
3. Tap on “Login/Account”
4. Tap “I want to change my email or phone number”. An email will be sent with your request to our support team and we’ll take it from here.
You may deactivate your Account at any time by clicking the “deactivate” button in your Account Profile. Upon deactivation, you may request a refund back to the original payment source of any prepaid balance added within the last 90-days. Your unused prepaid balance is not refundable if added more than 90-days prior to your request for refund. PayRange accounts do not have expiration dates. If you reactivate your account at a later time, any unrefunded prepaid balance will be available again. You may not close your Account to evade a set off. If you do or we reasonably suspect that may happen, we may hold your Balance for up to 180 Days to protect PayRange, its affiliates, or a third party against the risk of Reversals, Chargebacks, Claims, fees, fines, penalties and other liability. You will remain liable for all obligations related to your Account even after the Account is closed.
Follow the below steps to deactivate your PayRange account:
1. Login to the App
2. Select the hamburger menu
3. Select the arrow to go to My Profile >
Funding App
Once you have downloaded the PayRange app and created an account, you can add a payment source to the app. Open the app, select the menu bar located on the top left side of the app screen and select “Add Funds”. You can then add a payment method of your choice and specify the amount of money to load to the PayRange app. We accept all major credit cards, debit cards, Venmo, PayPal, Apple Pay, Google Pay, bank accounts, cryptocurrency, store gift cards and EBT in select states. If you select a payment source that falls under the “Instant Funding” then funds will be added to your prepaid balance instantly.
PayRange does not view, pass-through, or store card data, and card data is never sent to or stored on PayRange servers. Card data is securely sent directly to our processor and PayRange is issued a token. We only store the token along with the last four digits of the card.
Your prepaid balance never expires and can be used anywhere you see a “PayRange Accepted Here” sign. Click here to find locations enabled with PayRange.
Preloading your balance using your bank account or Cryptocurrency is a “Standard” funding source, which means funds will be added to your prepaid balance in a specified amount of time. You will not be able to use added funds until the transaction is cleared by the bank. You will not be charge any convenience fee for funding with “Standard Funding” sources. Funding your prepaid balance with a Bank account typically takes 3-5 business days to clear whereas Cryptocurrency typically clears within one hour.
Age Verification
Our immi age verification solution was designed to provide a rigorous level of security in order to keep your data safe. Any personal data you add to immi or the PayRange app is encrypted into unreadable data that only you can unlock. Your encryption key is stored on your phone and is activated when you unlock the PayRange app with Face ID. PayRange and immi do not store or sell your sensitive personal information. The immi verification works in partnership with our third party provider, Intellicheck. Intellicheck has verified over 100 million identities and is used by some of the largest financial and banking companies, as well as law enforcement officials.
A Strong Cellular Signal Required:
For the immi in-app age verification service to verify your age and identity, you must have a moderate to strong cellular signal on your phone. If your phone’s cellular signal is weak, the age verification process will likely not be able to verify you.
If you are having difficulties verifying, please attempt the process again when your cell phone signal has improved.
Setting up Biometrics (FaceID or TouchID) for repeat Purchases:
After you have been verified in the PayRange app, you will need to ensure you have set up a biometric ID on your phone, such as Face ID or Touch ID. If you are an Apple user, it is likely you have already set up either TouchID or FaceID when you set up your Apple phone for the first time.
Android users, please click here for instructions on how to set up face recognition for Android devices.
Our in-app immi age verification service is a one-time, fast and secure process. Users add a government-issued ID document and take a biometric selfie to create a reusable verified digital ID. Your ID document and any other personal details you add are encrypted into unreadable data that only you can access. It takes minutes to verify your identity details once to create your reusable ID. Once verified, you unlock the PayRange app using facial biometrics and pay the machine using the PayRange mobile App.
Age verification requires users to scan one government-issued ID to complete the age verification service. You can only add one ID document.
We support the following government-issued ID documents:
Passports, Driver’s licenses, and National identity cards.
If your document expires after you have added it to the PayRange app, you can replace it with a new version by going to My Profile Tab > Age Verification > Renew. You will then be prompted to verify your age using your new document.
If your document expires and you do not update it, you will not be able to use the PayRange app to purchase age-restricted products.
If you have multiple IDs from different countries, we recommend you add the ID document that belongs to your current country of residence, as this will make it easier to verify your age.
PayRange for age-restricted machines are located across the United States and Canada. To use the PayRange app to purchase age-restricted products, the machine must be equipped with PayRange. Look for a “PayRange accepted here” decal on the age-restricted machine, indicating that the machine accepts PayRange mobile payment and age-verification. If the PayRange app is not identifying the age-restricted machine, the machine is likely not equipped with PayRange and you will not be able to use the PayRange app to make a purchase. Search locations to find a machine near you.
If after attempting to be age-verified through the PayRange app, the app indicates the verification was unsuccessful this means PayRange cannot authorize the age-restricted transaction. PayRange is not able to provide the reason for an unsuccessful verification. We recommend you submit a support ticket with our third party provider for verification, Intellicheck. Click here to submit a support ticket with Intellicheck.
We need to capture a digital image of your face so we can compare your selfie to that of the picture on your ID. This ensures that we can confirm that you are who you say you are.
Please visit the below links to understand the privacy policies related to the age-verification process:
Purchase
If you are experiencing any of the issues listed below relating to sending payment to a machine, please follow the steps below.
- My product didn’t dispense, but I was charged
- I accidentally paid twice
- The machine didn’t start, but I was charged
- I see a purchase I don’t recognize
The simplest and fastest way for us to help resolve your payment issue is to follow the steps below:
- Log in to the PayRange app.
- Tap the Hamburger Menu located on the top left of the screen.
- Tap on “Contact Us”.
- Tap “Purchase” and tap the reason (category) that best fits your payment issue.
- Select the specific transaction from the list and tap Okay.
- Tap on “Report a Problem”.
- An email form will appear. Write us a brief message in the “Please describe your problem box” and we’ll take it from here.
After verifying your age and adding funds to the PayRange app, you are able to swipe to connect to the self pour bar. The self pour bar LED lights will switch from RED to BLUE indicating the self pour bar received your payment. If the self pur bar BLUE LED lights did not turn on, follow the steps outlined in the request refund section here.
The system is designed to deduct an initial retail price equivalent to the highest retail price of the available beverage options when you initially swipe to pay in the PayRange app. The system operates this way due to the fact that the system cannot predict ahead of time what specific beverage you will choose. The system works by authorizing an initial charge matching the highest-priced beverage. After you have pulled on a specific beverage tap, the system automatically refunds your PayRange balance to reflect the price difference between the initial charge and the actual beverage price of the tap you selected. To view your transactions, follow the below steps:
1. Open PayRange app
2. Select on the hamburger menu located on left side of app screen
3. Select ‘View Transactions’
In your transaction history you will see an initial charge followed by a refund amount.
The self pour bar requires you to preload funds to the PayRange app with a balance equivalent to the highest beverage price of the available drinks offered at the self pour bar. Even if you are planning to purchase a less expensive beverage, you must have a prepaid balance equivalent to highest beverage price offered.
Pour Bar Operation
The self-service pour bar taps are initially locked (red LED) until a user interacts with the PayRange app sending an authorized age-gated payment to the self-service pour bar. The taps valves stay in the locked mode (red LED) until payment is completed, then the red lights switch to blue, indicating that the taps are ready for you to choose your drink. After you make your beverage selection by pulling on a specific tap, unchosen taps revert to the closed (red) state. You will not be able to pour from a different tap at this time. Only your chosen tap valves will stay open (blue LED) until your pour is done, then the taps returns to the locked (red) mode.
The self-service pour bar taps will turn YELLOW when you do not have enough funds in the PayRange app.
The self-service pour bar equipment is manufactured by MicroMatic. PayRange is the age-gated payment technology integrated into the beverage equipment enabling the bar to operator as a self-service experience. If you encounter issues with the beverage equipment or beverage quality, please contact MicroMatic @ marriott@micro-matic.com.
Once you swipe to send payment to the self-service pour bar, you have 30 seconds to begin pouring from a tap; otherwise the transaction will cancel and a refund will be issued. The system tap valves shut down after 30 seconds of inactivity. Once you start pouring from the tap, you can continue to pour off and on until the dispense limit is reached. You can pour on and off until the dispense limit is reached. However, if you stop pouring for more than 10 seconds, the system will charge you for a full pour price.
The taps are programmed to stop pouring at specified limits to prevent an over pour experience. The self-service pour system reliably and consistently stops the pour at precisely the limits set in the system.
The PayRange app will only allow you to send payment to a machine when you are within a certain range of the machine. If someone else is currently using the machine, the PayRange App swipe to pay button will indicate “Machine is in use” and will not allow you to use the system. You will be able to access the self-service pour bar system after the preceding user has completed the dispensing process. The PayRange app will not permit you to send payment when the self-service pour bar is outside of the self-service pour bar operating hours. Also make sure you have sufficient funds in your PayRange app balance. You will need to load funds equal to the highest beverage tap available.
Refunds
To request a refund you will need to speak directly with the hotel’s front desk. The hotel is responsible for any refunds relating to the self-service pour bar.
Disclosures:
PayRange is a technology solution provider that enables payment and age verification to self-service machines. PayRange is not the manufacturer any self-service machines. PayRange is not a commercial vendor or commercial retailer of alcohol beverages or any of the products offered for sale through a self-service machine. PayRange is not a licensee or an agent of the alcohol licensee.
Privacy Policy:
Please refer to PayRange privacy policy here.
Licensed Partners:
PayRange age-verification service utilizes a third party licensed service provider, Intellicheck. When you share your personal information with us, we may also share that information with our Licensed Partners. For information on how our Licensed Partners use personal information, please review Intellicheck’s privacy policy.
