The Challenge

Six locations ran on a separate POS and payment system that didn’t communicate, with manual paper reports and staff needed to handle refunds.

The Solution

Payments, POS, reporting and wash-dry-fold were consolidated onto PayRange across all six stores.

The Results

Digital reporting replaced paper, customers get refunds in minutes, and monthly banking and cash-handling fees were reduced by more than 60%

Enrique Del Rivero got into the laundromat business in 1990. Today he is the Operations Director at Los Lavaderos, which has six locations in Los Angeles, California.

Enrique has watched laundry payments change over the years, from tickets and coins to a POS system from another provider. When Los Lavaderos added PayRange, the two systems didn’t communicate. For an owner who wants to track both what’s coming in and what’s being spent, that meant checking more than one place and keeping a lot of reports on paper. “I’m a reports person,” Enrique explained. “Before, we used to do everything manually.” Bringing everything onto PayRange solved that.

After about seven years with PayRange, Enrique puts it simply: “It’s long-lasting. It’s easy, no troubles.” Staff show customers how to download and activate the app, and adoption keeps growing. Each Los Lavaderos location adds at least 15 to 20 new PayRange app customers every week.

The app also takes pressure off employees when a machine has a problem. If a washer malfunctions and staff are busy, the customer can select that washer in the PayRange app, report the problem, and see the refund back in their account within two to five minutes. “They’re pretty happy with the way that’s addressed,” Enrique said.

Los Lavaderos now runs its wash-dry-fold service on PayRange POS, which makes drop-off quick, even for customers in a hurry. Staff only need the customer’s phone number. The customer can leave right away, and their invoice arrives by text or email. They can pay on their phone before coming back or pay at pickup. “The PayRange POS has actually helped us a lot,” Enrique said.

With his reports now digital, Enrique can see which machines are down and which get used the most, all from his phone. Revenue is deposited electronically by PayRange, so staff no longer empty bill and coin changers and drive the cash to the bank. Monthly bank and cash deposit fees that used to run $500 to $900 are now around $300. Enrique also sees a clear cost advantage over traditional card readers: “When you compare the cost of PayRange device versus a card reader, it’s night and day.”

PayRange’s support goes beyond troubleshooting. Enrique has shared the reports he relies on, and PayRange has built them into the platform. Together they’re now developing monitoring reports for employees and for the laundromat as a whole. “PayRange has been great to us,” he said. “Since we started with them, they’ve been very supportive. The customer service has been great.”

For Enrique, that’s what a laundry platform should do: “An app should have everything a laundry owner will need, whether it’s for the employees, the management or the customers.”