OPERATOR SPOTLIGHT

How PayRange Improves Operations Across Enrique Del Rivero’s LA Laundromats

Talking about running six sites across the City of Los Angeles, Enrique said, “PayRange has made our stores easier to manage.”

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The Challenge

Across six locations, an earlier POS system and PayRange didn’t communicate, making it hard to track revenue, machine usage, and traffic in one place.

The Solution

Enrique consolidated payments and operations under the PayRange app and PayRange POS, giving every location a single system for customers and staff alike.

The Results

15–20 new app users sign up per location every week, fewer support headaches thanks to in-app refunds, and monthly banking fees cut nearly in half.

Enrique Del Rivero Runs Six Locations on the PayRange Platform

Enrique Del Rivero arrived in Los Angeles in 1990 and today operates six laundromat locations across the city. Before PayRange, it was the old way — bills and coins. Then came a separate POS system, and when PayRange was added on top, the two systems simply didn’t talk to each other.

Enrique has been running his laundromats on PayRange for about seven years. “It’s durable, it’s easy, there are really no problems,” he said. Staff show customers how to download the app and activate it, and from there, they’re off and running.

“With PayRange, there’s no more of that problem. Everything is under one roof, all under a single app.”

Del Rivero Laundromats
Los Angeles, CA
PayRange since ~2019

One of the features Enrique relies on most is the reward system built into the app. If a machine ever malfunctions and staff are busy helping another customer, the customer can select that machine right in the app, report the issue, and receive a reward for it — no waiting on an employee. The reward shows back up in their account within two to five minutes, ready to use again.

Enrique is also a big fan of PayRange POS. When a customer walks in, all staff need is a phone number. From there, the customer can head straight to their laundry, and everything else — their invoice, a text or email confirmation — follows automatically. Customers can pay from their phone before they arrive or pay when they get there.As someone who used to keep stacks of paper reports, Enrique now reviews everything digitally: which machines are offline, which machines see the most use, and — working directly with the PayRange team — custom reports built around what his stores actually need, from employee reports to per-machine usage.The impact reaches the bank statement, too. Funds deposit directly and electronically, cutting out trips to the bank to cash out change and bill machines. Monthly banking and cash-handling fees that used to run $500–$900 a month are now closer to $300.”PayRange has been great for us,” Enrique said. “Since we started with them, they’ve been very supportive. Customer service has been great. When you compare the cost of a PayRange device against a traditional changer, it’s night and day.”