The Challenge

Across six self-service locations that offer wash-dry fold, an earlier POS system ran alongside PayRange as two separate systems. To see what his revenue versus expenses, Enrique had to check multiple systems instead of one.

The Solution

Enrique consolidated payments and operations under the PayRange platform with the PayRange mobile app and PayRange POS across all six locations, giving every location a single system for customers and staff alike.

The Results

Six locations now run on one unified system. Paper reports have been replaced with real-time digital reporting built with the PayRange team, refunds resolve in 2–5 minutes without staff involvement, and a 67% reduction in monthly banking and cash-handling fees.

Enrique Del Rivero arrived in Los Angeles in 1990 and today operates six laundromat locations across the city, each offering both self-service machines and wash-dry-fold drop-off . Before PayRange, it was the old way with— bills and coins. Then came a separate POS system, and when PayRange was added on top, the two systems simply didn’t talk to each other.

Enrique has been running his laundromats on PayRange for about seven years. "It's long-lasting, it's easy — no troubles," he said. Staff show customers how to download the app and activate it, and from there, they're off and running. 

One of the features Enrique relies on most is the refund system built into the PayRange mobile app. If a machine ever malfunctions and staff are busy helping another customer, the customer can select that machine right in the mobile app, report the issue, and receive a refund for it — no waiting on an employee. The refund shows back up in their account within two to five minutes, ready to use again. 

Enrique also runs his wash-dry-fold service using the PayRange POS. A customer can hand off their laundry, give staff a phone number, and leave. They get a text with their invoice, and cap pay from their phone before they return or in person at pickup.

As someone who used to keep stacks of paper reports, Enrique now reviews everything digitally: which machines are offline, which machines see the most use, and — working directly with the PayRange team — custom reports built around what his stores actually need, from employee reports to per-machine usage. 

The impact reaches the bank statement, too. Funds deposit directly and electronically, cutting out trips to the bank to cash out change and bill machines. Monthly banking and cash-handling fees that used to run $500–$900 a month are now closer to $300. 

"PayRange has been great for us," Enrique said. "Since we started with them, they've been very supportive. Customer service has been great. When you compare the cost of a PayRange device against a traditional changer, it's night and day."