November 11, 2024 | By PayRange

One of our operators recently shared a story that highlights just how impactful PayRange’s reporting system can be in managing an unattended laundromat. Here’s how PayRange helped him stay on top of machine issues from a distance and keep his business running smoothly.

In three separate instances, PayRange alerted this operator to machine issues that he was able to address remotely, saving both time and money.

Dryer Issue Caught on Camera
While out of town, he noticed two $2.75 transactions close together on Dryers 10 and 11 during a slow period. Curious, he checked the security camera and discovered that Dryer 10 had gone out of order shortly after starting. The customer had to switch to Dryer 11. Thanks to PayRange’s report, he was able to catch this issue right away. A quick message to his attendant had the machine restarted and working again.

Detecting an “Invisible” Washer
Another time, he noticed that someone used Washers 1, 2, and 4 in quick succession – but skipped Washer 3. Recognizing that this was unusual, he had the attendant check the machine and found a jammed coin in the slot, which prevented Washer 3 from appearing in the PayRange app. Once the jam was cleared, the machine was back in action.

Spotting a Machine with Residual Water
In a similar case, a skipped machine turned out to have leftover water, causing customers to avoid it. With PayRange’s transaction report as a cue, he was able to have the attendant fix the issue right away, keeping the machines in use and customers happy.

For an unattended laundromat with just 18 washers and 16 dryers, every machine matters. When one or two machines go down, it impacts revenue and customer experience, especially on busy days. With PayRange, this operator can catch and address issues in hours rather than days, ensuring minimal downtime.

“PayRange not only lets me monitor my transactions from afar but also alerts me to issues that may go unnoticed by attendants. Even when I’m out of town, I can rely on PayRange to keep things running smoothly”.

This story is a testament to the power of PayRange’s real-time reporting, even in the hands of busy operators.

If you’re not already using PayRange’s reporting features to monitor your machines, now is a great time to start – it just might be the solution you need to keep your business running efficiently, even when you’re not there!

Visit our operator support help desk to learn more about PayRange MANAGE weekly sales reports.